How Do I Get The Status Of My Order?
You may get the status of your order by calling (800) 991-6511 or emailing us at
support@vitalipartners.com. You should have received a confirmation email upon ordering and another once the order has been shipped. Be sure to check your spam to see if your order confirmation is there. If you have any trouble finding your confirmations, please feel free to reach out to us.
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How do I order Ecards?
If you are an instructor aligned with us you may purchase ecards on our website. You should already have a username and password. Go to www.vitalipartners.com, click training, then click login and order from there. They will be deposited into your ...
Back Ordered Items
If for whatever reason there is a manufacturer delay and an item in your order is placed on back order, you will receive a notification email from us. We will ship partial orders as the items come in. Feel free to call us at 800-991-6511 or drop us a ...
How Do I Receive A Quote For A Large Order?
If you need to submit a quote for a large order of CPR supplies, AED’s or miscellaneous equipment, please contact us at (800) 991-6511. We will create an estimate and email it to you.
Returns/Refunds
Returns/Refunds You may return an item within 30 days, however, your item must be in the original packaging, unused and in the same condition as received. Downloadable software products and Software as a Service (SaaS) subscriptions such as our “AED ...
Does The AED Come With Everything I Need?
The AED comes with everything you need to get started. It includes: A set of adult electrode pads A battery pack or set of batteries (warranty term depends on brand) Operating guide Quick start reference card Customer documentation CD A carry case ...