General
How do I order Ecards?
If you are an instructor aligned with us you may purchase ecards on our website. You should already have a username and password. Go to www.vitalipartners.com, click training, then click login and order from there. They will be deposited into your ...
Terms & Conditions
Overview This website is operated by AED Source. Throughout the site, the terms “we”, “us” and “our” refer to AED Source. AED Source offers this website, including all information, tools and services available from this site to you, the user, ...
What's The Difference Between A Semi & Fully Automatic AED?
The type of AED you need largely depends on what type of facility it will be used in. The semi-automatic AED’s need more human interaction. These types of AED’s are great in healthcare facilities where hesitancy is not a problem when using an AED. If ...
Does The AED Come With Everything I Need?
The AED comes with everything you need to get started. It includes: A set of adult electrode pads A battery pack or set of batteries (warranty term depends on brand) Operating guide Quick start reference card Customer documentation CD A carry case ...
What is AED Program Management & Is It Required?
An AED is a valuable piece of equipment to have on hand. AED's save close to 1700 people a year simply used by bystanders like yourself and I, not to mention those used in the healthcare facilities which improve survival rates up to 70%. However, ...
How Do I Get The Status Of My Order?
You may get the status of your order by calling (800) 991-6511 or emailing us at support@vitalipartners.com. You should have received a confirmation email upon ordering and another once the order has been shipped. Be sure to check your spam to see if ...
What Payment Methods Do You Accept?
You may use a credit or debit card to purchase from our website. Accepted credit cards include Visa, Mastercard, Discover, American Express, Diner’s Club and JCB. Venmo and Paypal are also accepted. If needed our Tax ID number is 46-3028441
How Do I Receive A Quote For A Large Order?
If you need to submit a quote for a large order of CPR supplies, AED’s or miscellaneous equipment, please contact us at (800) 991-6511. We will create an estimate and email it to you.
Warranties
AED Source does not handle warranty claims. Please reach out to the manufacturer of your item. Cardiac Science 800-991-5465 DefibTech, LLC 866-333-4248 HeartSine Technologies 866-478-7463 LIFE Corporation 800-700-0202 CPR Prompt/Nasco 920-563-2446 ...
Returns/Refunds
Returns/Refunds You may return an item within 30 days, however, your item must be in the original packaging, unused and in the same condition as received. Downloadable software products and Software as a Service (SaaS) subscriptions such as our “AED ...
Back Ordered Items
If for whatever reason there is a manufacturer delay and an item in your order is placed on back order, you will receive a notification email from us. We will ship partial orders as the items come in. Feel free to call us at 800-991-6511 or drop us a ...